Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Neil B
We have purchased our new Peugeot 3008 today. It has been the best car purchasing experience we have ever encountered. It was stress free and a smooth process from beginning to end. Luke's customer service was outstanding very thorough and explained everything in detail. A real credit to the company. If you want excellent customer service where the staff actually care and no pushy sales then Purser and Luxford is the place to go. Thank you for the card and gift that was left on the back seat, what a kind gesture.
Bob B-D
Popped in and received a very warm welcome close to closing on a Saturday. Luke was very friendly and totally professional. We bought the car, no pressure sell. When I returned to pick it up the service I received was even better. Thank you Luke and all at Purser and Luxford. And a lovely touch of chocs umbrella and hand wrote card.
Susanne E
Highly recommend these guys without any hesitation. Swift, friendly service from a family run business. Nothing was too much trouble. I had just called in on the off chance, to ask about an issue I encountered with my Citroen C4.A big thank you to Luke for finding out that the problem was just down to user error! Embarrassed but reassured! Thanks again!
Gary F-W
It was a very good experience at Purser & Luxford, they were very pleasant to me and were very friendly and helpful.
David C
I had delayed purchasing my next car as I had read so many horror stories about car sale dealerships. However when I spotted a Volvo XC60 in their showroom and went for a look I was really impressed with the vehicle presentation and the courteous and no pressure approach by Luke. I felt very comfortable in making the purchase and even more reassured by their handling of an after sale defect which was rectified promptly without question and they even provided a courtesy car whilst it was rectified. This is how car sales dealerships should be run. Well done Luke junior and Luke senior for helping me make the right choice, keep up the good work!
Ian B
They were able to fit me in at short notice and I could work from their waiting area while I waited.
Mary W
Excellent customer service
Stephen J
Car booked in on time and collection on time after mot excellent service as always.
Kenneth R
Excellent service all round, very friendly helpful and professional staff, everything was explained to me in a very courteous manner, first time using this dealership for MOT, service and rectifying faults but I cannot fault them, will 100% be using them again...many thanks :-)
Michal Z
Great customer service, Luke is pleasant and a very knowledgeable seller, easy deal. Can only recommend.
Anonymous
Got my car a few weeks back! Lovely customer service! Definitely would recommend this place.
Karen G
We had been looking for the 'right' car for a while and on a random drive-by was extremely impressed by all the cars on Purser & Luxford's forecourt. All cars were spotless inside and out. One in particular took our eye, and after a fautless test drive a deal was done. With a comfortable showroom, relaxed, friendly and informative staff, this family run business has got it just right and restored our faith in car dealerships.
John S
Had a great experience purchasing our car from Luke jnr. No hard sale and not pushy at all; would highly recommend.
Roystan W
Exceptional customer service Really happy I chose Purser and Luxford to purchase my car from! The level of customer service is just fantastic and they made sure I was ok with things every step of the way. Would recommend them to anyone looking to get themselves a new car.
June L
Very friendly helpful and professional staff. Nothing is to much trouble. After I purchased my car, the chocolates, umbrella and thankyou card from them was a lovely touch thank you Luke and Luke for great service.
Marco R
I recently bought a Citroen from Purser & Luxford trading my Nissan in. Amazing Customer service, Luke from service and parts department looked after us brilliantly from the start to the end, a big thank you to Luke from sales as well for his help. The car was in great condition and the whole process went down smoothly and quickly. Highly recommend Purser & Luxford.
Iana B
I recently bought my car at Purser & Luxford. Their customer service was very nice, I managed to book a prompt visit and a test drive. The car was in very good conditions, and for a good price. I got a nice deal and also warranty for three months. For my surprise, when I went to pick up my new car, there was a present waiting for me, a box of chocolate and a very useful umbrella. Thank you guys!
Lilly M
I have received outstanding service every time I have used Purser & Luxford for minor and major jobs, always very friendly and helpful, would recommend to anyone.
Tim P
Cracking service provided by the garage and sales team, very professional customer service, the vehicle I purchased is way above expectations.
Suzanne J
After responding to an advertisement in the Auto Trader I rang to ask about the car that was advertised. The staff I spoke to were very helpful and friendly and happily chatted to them about the car and about a possible part exchange. From our conversation I was keen to go and look at the car but couldn't go for a few days. I arranged a day and approximate time and rang them the day before to confirm that I would definitely be coming, so they promised that they would not sell the car to anyone else until I had seen it.When I got there I was very impressed with the clean, spacious showroom and the quiet, friendly calm which was very relaxing. We chatted for a few minutes and then I was taken to see the car. Everything about it was explained in detail, the car was immaculate, spotlessly clean and exactly what I had been looking for for a few months. All of my questions were answered, various functions were explained and demonstrated and then we negotiated the part exchange price. The whole procedure was a pleasure and my only regret is that they are too far away from me for me to go back for repairs and servicing in the future.I drove home a couple of hours later in my "˜new' car feeling elated, as it proved to be all that I had hoped for in the car, having only seen pictures of the make and model before so was depending on it being what I wanted and of course it is perfect for my needs.I have no hesitation in recommending Purser & Luxford, a lovely family business who have only had this business for (I think they said) a couple of years. They deserve every success and they are helpful, friendly and knowledgeable. Also they are not pushy in any way and if I had decided not to go ahead I'm sure they would have been just a friendly and helpful.The icing on the cake was when they unexpectedly presented me with a lovely box of chocolates just before I drove away.When and if I change my car again I will be back. Thank you.
Jeanette R
Called in today as car started to make rhythmic blinking noise (as in indicator on)
Despite being really busy, Luke arranged for an engineer to take a look at the problem and the issue was quickly sorted. Apparently there was an update due but the car computer got itself stuck!!! Many thanks and would definitely recommend P&L.
Thomas L
Superb, no nonsense service from people you instinctively feel you can trust. No high pressure sales. Nothing too much trouble. Clear, fast and honest answers to questions. Genuinely impressed.
John B
I have dealt Purser and Luxford for many years and have always been given efficient and friendly service . Recently I traded in my Mondeo for a Focus. Luke 1 and Luke 2 enabled the whole procedure to run like clockwork in friendly, non-pressurised way. My thanks go to them along with Keith and all the team
Andrew
Purser & Luxford: Excellent MOT and repair service, car back on the road in 24 hours! I recently took my car to Purser & Luxford for its MOT and any necessary repairs. I was very impressed with the service I received. The staff were friendly and helpful, and they kept me informed of the progress of the work at all times. Unfortunately my car failed its MOT on a couple of broken suspension coils, but Purser & Luxford were able to get it fixed and back on the road within 24 hours. I was really grateful for their quick and efficient service. The repairs were also very reasonably priced. I would definitely recommend Purser & Luxford to anyone looking for a reliable and affordable MOT and repair service. The staff were friendly and helpful, and they explained everything clearly and concisely. They kept me informed of the progress of the work at all times, and they didn't start any repairs without my approval. They were able to get my car back on the road within 24 hours, despite the fact that it had failed its MOT. The repairs were very reasonably priced. Overall, I had a very positive experience with Purser & Luxford. I would definitely recommend them to anyone looking for a reliable and affordable MOT and repair service.
Harry W
Purser and Luxford were brilliant and made the purchase of my new car so easy. Thank you to Luke who was highly professional, polite and even picked me up from the local train station. The car was exactly as advertised. Highly recommended!
Charlotte C
Excellent experience with this garage. I bought one of their cars on finance, everything was approved and sorted in 2 days. Luke Jnr was incredibly responsive and helpful, and when I picked the car up, Luke Snr had everything ready for me so it was no hassle at all. As a young woman, I have been made to feel incredibly uncomfortable in car garages and service centres before so was anxious about picking the car up on my own, but the staff here were lovely. Highly recommend this family run business.
Connor B
Never had such a smooth buying experience. Part exchange and all. Luke was on the ball and got everything sorted, vehicle registration and tax, in a breeze. Would definitely recommend their service.
Mary G
Lawrence needed an automatic car following his recent knee surgery.
We were looking to find an automatic Mercedes GLA on Auto Trader.
And we found it at Purser and Luxford.
Darren has been so helpful and knowledgeable.
He delivered the car to us and also helped to arrange the transfer of cherished number plates.
Such a pleasant experience, and now happy automatic motoring for Lawrence.
Andy B
Amazing! Bought an Alfa Romeo Giuletta from these absolutely brilliant service. Seen the car on Autotrader put a deposit on it then called to organise when to collect and explain as I was traveling 2 hours to collect and was in a tight schedule. I was greeted on arrival by a young man who was brilliant explained everything and was really quick and knowledgeable seemless purchase and a great deal would definitely recommend.
Philip Q
The staff at Purser and Luxford are always very friendly and helpful. I have taken my car to them multiple times to be repaired. Appointments have always been kept and pricing as agreed.
Richard Y
I drove 100 miles to double check the details on car after deposit paid 100% accurate description and pictures of the car we purchased. Great customer service , I would go as far as to say brilliant.
Steve A
Quick and great service especially from Keith in parts/service. Highly recommended and will definitely use again in the future.
Natasha S
I have used Purser & Luxford since 2016 and have received consistently high level of service and customer care from them. Keith, Luke and the team are very friendly, professional and can't do enough for you. They always go an extra mile to resolve my car issues promptly, efficiently and at a reasonable price. I always know I can trust them and that my car is in good hands. If I could give them 10 stars, I would! Highly recommended.
Paul J
A pleasure to deal with made my purchase easy, honest and true to there word car as described very happy customer thank you Darren.
Gareth T
Bought a car here. Staff are very friendly and helpful. After sales service excellent.
Lee M
Purser and Luxford have supported us with our fleet of vehicles for over 2 years now and have covered everything from changing lightbulbs to changing engines! All with the same unfaltering communication and professional service throughout.

Luke and the team are always friendly and personable. They understand our business needs and go above and beyond to support us. They are an essential and trusted service to us.
Vikkie W
They've looked after our various cars over the years with no problems.
Roger R
Popped in today when in trouble and left 20 minutes later. Had a nice coffee while they fitted a headlamp bulb when they returned my keys just said happy Christmas and thank you for your custom this year what can I say I am speechless it's a 10 for me.
Philip N
Thank you Darren 1st class service from start to finish I cannot see say I've bought quite a few cars over the years this was far the best experience. From the 1st phone call to Darren to driving away Darren made sure I was satisfied with every aspect of the car And even done the Personalised plate changeover for me.. I would not hesitate to recommend Darren and garage to anyone keep up the good work Darren.
Adrian W
I bought a Audi q7 from these guys about a month ago . When buying a car you always have to be careful I've had some negative experiences buying cars before and owned a nice Audi A5 that I hadn't ever had a problem with and was reluctant to change it but a growing family forced me to . I'd always wanted a q7 and saw these guys had one I liked I gave them a call and spoke to a guy called Darren who said I was welcome to come down and take a look right away he was there and it would be him I'd deal with. I liked the car straight away a great colour great spec just what I wanted at the right price . I found Darren a likeable honest guy who was very open with how much he had given for the car what had been done to it and even showing me receipts to confirm everything it was a honest straightforward sale just open and fair to be honest . I said I'd like to trade my car in and he showed me how they price the cars they take in mine came up just short of what I wanted for it but I said to him if he gave me the value I wanted which was very close to what was offered I'd do the deal . Which he was happy to do so . A smooth easy sale and the after sales service was great too I was called twice by 2 different people at the garage over the next month including a guy called Luke who was more than helpful just to ask if I was happy with the car and if there was any problems I was welcome to take it back to have any problems sorted on site at there own garages where anything would be covered by the warranty I got with the car . I wouldn't hesitate to recommend these guys and would definitely go back when it's time to change my car in the future. It's refreshing to find a trustworthy place to deal with .
Mark H
Popped in today to take a car out for a test drive, happily made the purchase on return. Darren is absolutely fantastic (not to sure about the other guy!!) all jokes aside, whole team are fantastic, friendly and professional. Would have no hesitation recommending them to others. Well priced & friendly service, what more could you ask for?
Simon W
I brought a used BMW 3 series from P&L. The car was accurately described and was listed at a competitive price. Their mechanics performed a major service and MOT before I collected the car.

Luke, the member of staff who handled the sale from start to finish was helpful and couldn't do enough to help; he knew I had a long drive to and from the garage and so made sure there was more than enough fuel in the car to get me home.

I would recommend P&L.
Elliott K
Great car buying experience from end-to-end. Luke & Darren were knowledgably and friendly. Easy going and transparent. Both me and friend have purchased a vehicle from them now and have had similar experiences. Would highly recommend.
Rebecca E
Brilliant service best place I have ever used for my car.
Paul S
Bought a car from here yesterday. Darren was very welcoming and knowledgeable and put us under no pressure to buy - a very pleasant, relaxed experience.

The car was presented in great condition and exactly as described, the price was very fair and Darren gave us a good deal on our (very high mileage) trade-in.
Udo O
Excellent service and competent advice obtained from Darren at P&L- highest ratings.
AJ C
I attended Purser & Luxford not to purchase a car, but to give my brother a lift to view a superb Volvo V70, that they had for sale. My brother subsequently bought the V70. Darren dealt with the sale. He was extremely helpful, knowledgeable and approachable. Although it was a totally unrelated matter Darren was happy to advise me how to sell my land-rover, what advertising sites he would recommend and also gave me a realistic valuation. If I do decide to change vehicles I will certainly check their stock for an appropriate replacement, and I would have no hesitation in traveling from Oxford to Cambridge to view one of their cars.
Valentina R
I have bought a car last year from here and I had a perfect experience buying my first car from them. Darren was lovely and professional, he was always available if I needed and even when I tried the car (first time ever driving in UK, I am Italian) he support me in every way. I bought the car because was in lovely condition and because of the people working there. They are trustfully, honest and professional. Definitely I will go back to have the MOT done and in case I will need another car.
Raymond C
I had a near perfect experience buying a car from this dealer, the car i purchased was presented in lovely condition, and everything that needed doing was done in an easy and stress free way, I would highly recommend this dealer to all those looking to purchase a car. Darren the person who dealt with me was excellent in all aspects of my purchase,
well done Purser & Luxford.
Laurie P
Bought a car from here. It was not the one I had originally gone to see but it quickly became my preferred choice on arrival. No pressure from Darren whatsoever, in fact he shared some valuable advise on the car market generally. I am more than happy with the car and would recommend anyone give this garage a look if you are in the market for a "new" car.
Gary H
I've recently purchased a car from here and I am over the moon with it. I travelled nearly 3 hours to get here so before I made the journey Darren did a walk around explaining the condition and he was very accurate. There was no pressure and the whole process went smoothly. They also gave me a fair price for my part exchange. Very happy customer and I will happily use again.
A Cooper
I have been using Purser & Luxford for 5 or 6 years now and after this weeks broken front spring and burst tyre on contacting the garage the team made sure I was safe where I was, recommended a recovery company and my car was at the garage within 2 hours. No promise as to when car could be checked and repaired due to their current work load but I was pleased to get a call the next day with good news on minimal damage caused and cost of repair. Again due to current backlog no guarantee on completion, however on mentioning I needed the car for an airport run the team managed to complete the job on the second day. Car thoroughly checked over and only the work needing to be done was completed perfectly without any suggestions that this or that needed attention. The price as always was reasonable. I would highly recommend this garage to anyone who has doubts over their current garage. Great job everyone and I look forward to my call in a few days (which I always get post a visit to the garage) making sure everything is ok etc.
Diane W
Excellent service, from the first phone enquiry to purchase we had every confidence that we were dealing with a company that cared about providing excellent customer service. The purchase process was so easy and quick Darren is a gentleman.
Joe H
1st class, from start to finish the communication was first class. Described the car to a tee! Was perfect condition and drives like a dream. If only all car dealers were like this. Many thanks!
Guy T
Excellent all round transaction seamless professional. Excellent a truly impressive transaction A pleasure to deal with vehicle exactly described overall extremely impressed!
K Barrett
Outstanding purchasing experience with the nicest salesperson
I feel that this has been my best car purchasing experience. Darren was very professional, courteous, and knowledgeable about the car, and following our decision to buy the car, he made sure that any imperfections were rectified. The work done was incredible and the car is immaculate. I part exchanged my car and was given top price. Overall I totally recommend this garage to anyone wanting a used car. No pushy sales tactics or cheesy salesperson to deal with. All done at a pace to suit us.
Lindsay K
Professional and trustworthy garage.
I knew this was a professional and trustworthy garage from the minute I read the detailed review about the car and the information about the garage itself. I got a response to my email very quickly, despite being out of hours, and soon arranged to visit to see the car. The car was just as described, the staff were very accommodating, and so we were happy to make the purchase. Highly recommend this garage.
Christine C
First class service
Great friendly accommodating service. Non pushy very efficient, good knowledge and very helpful. Wide selection of good quality cars . Was worth an hours trip to get the right car! So pleased with our purchase.
Bradley G
Quick, reliable, honest sale
An efficient and honest sale of a brilliant car that was exactly as advertised. The salesman was friendly, knowledgeable about the car and was more than happy to help in any way he could. I would recommend this dealership for any type of vehicle advertised there. Clearly a lot of thought goes in to what they stock, they only want the best which my recent buy proves.
Dru L
Honest good caring service
First approach was good Salesman was polite, understanding to my needs, and very helpful, Offered a coffee and sorted paper work, Viewed car at my own pace and description was as advertised, I cannot fault Sales and the other staff whom I had contact with, so I would strongly recommend and I would give 10/10 for great service,....
Cheryl G
Highly recommend
First class service. Viewed car on the Saturday collected it on the following Wednesday and love it.
Colin B
awesome costumer service
Very friendly staff and answered all questions truthfully
Richard W
Honest professional garage highly recommended
Purser & Luxford are the best garage i have personally dealt with. They are professional with clean offices and modern workshop facilities. My van buying experience with the sales manager was pleasant and everything was ready on time as promised. I fully recommend this garage and will use again. The sales manager was a nice man, down to earth and very knowledgeable.
Jonathan C
A Great Service
Purser & Luxford provided me with a very courteous and professional service when I part-exchanged my car. I could not be more pleased with the whole process and my new vehicle. I will certainly contact them in the first instance in the future!
David B
My new van
Everything was carried out quickly and with ease and in a very friendly manner, sales person reminded me of of old school before dealerships wanted the clones you get nowadays.
Jon M
Excellent service
Friendly professional service right from the start. No pressure selling. Made the whole experience easy and stress free
Kirsty H
Great car and customer service
We're very happy with the car and very attentive service we received while buying the car.
Emma R
Efficient great service.
We went during lockdown & the service was safe,very good & friendly.Answered all our questions but allowed plenty of time to view the car with no pushy sales.
Chloe B
Brilliant!
The whole experience with Purser & Luxford was fantastic! This was my first experience with cars and the team were so patient and understanding. All of my daft questions were answered and everything was explained in full. Through the viewing, deal and after receiving the car I have received excellent support and customer service. I would 100% recommend Purser & Luxford Car Sales. Fantastic experience!
Garry F
Purchase used Kia Picanto with confidence
The Autotrader advert was clear and also contained a video. We arranged a convenient viewing time. We found that the Kia Picanto was as described. We had a test drive and all appeared well. On closer inspection I noticed that the front tyres were low and asked that these could be changed. This was readily agreed along with a tracking check. We agreed to purchase and arranged a collection date. We arrived for collection and the Kia was gleaming and ready to go. The garage had also detected another fault and had changed the sump. We felt very welcome at all times, with no pressure at all. We felt happy that all information about the car was shared with us and purchased with confidence.
Lindsay B
Would recommend to you
Helpful, friendly, honest I could not fault the service I received
David F
Very good service would recommend to anyone thanks Andy
Julie J
Welcome and at ease was a pleasure to have a deal
An absolute pleasure, very well looked after, super deal and they go the extra mile. Will definitely use again and recommend to family and friends.
Stephen H
Used car purchase.
As ever they made or purchase easy and stress free.
Kirsten B
Absolutely fab!
Advert clear and informative. Salesperson was fabulous. Quick to contact back. Clear and transparent. I felt in safe hands. No hard sell and wasn't anything like a typical salesperson. Thank you for your personal and tailored advice.
Faye E
Faultless service above and beyond expectations
So very helpful, this is the first time I have ever bought a car by myself and the person who served me could not do more to help as I wasn't that savvy with the paperwork ! Thank you :-)
Sarah W
Absolutely fabulous.
Excellent from the start. The sales chap delivered all that he promised. Friendly and helpful staff. This is our third purchase from them in the last year. Definitely recommend. Very professional.
John S
Service - above and beyond the normal.
We have been customers of Purser and Luxford for many years. A few months ago, they sourced a used car from another dealer which proved to be most unreliable. After several attempts to fix the problem, they offered to buy the car back from us, giving us the full purchase price. In this episode , we were delighted with their response and we recommend them unreservedly. All the staff - the principals. the front desk and engineers are well trained, professional and courteous.
Teri-Anne W
Very pleased with the whole experience.
It was a very pleasant experience buying from Purser and Luxford. The gentleman that sold the car to me was very honest, good at explaining things if we weren't sure and personable. Very pleased with my car and how I was dealt with.
Louise A
Perfect service
Purser and Luxford has been so helpful right from first contact all the way through to purchasing my new car. I wouldn't hesitate to recommend this garage to anyone.
Nicola R
Fantastic experience
We had an excellent experience, The team were very helpful and we got my perfect car with no hassle throughout the process Thanks all
Julia F
Excellent service
Excellent service. Did not have the particular car I wanted but was able to acquire it within a few days. Within a week of requesting the car I now own it with full mot and tax. Really helpful, always goes above and beyond.
Josh W
5 star service without a doubt
I have recently purchased a used Transit Connect from this dealer and although it was 30 months old it had only covered 35000 miles. It came with a full service history, had been well prepared and was in tip top condition. The sales manager was really friendly and did everything he promised. This van will suit my heating business perfectly and I would recommend Purser and Luxford to anyone looking for a new vehicle. The dealer wasn't local to me but undoubtedly gave me the best service I have had.
Paul G
Absolutely First Class Service.
What can I say, absolutely first class service!!! From the minute We arrived to view the car all the way though to the collection, Andy took care of all our questions professionally and with complete honesty. I have purchased many cars over my 30 years of driving though dealers and private sales, and I can honestly say this is the best I have been treated when purchasing a car.
Helen A
Excellent service, thank you!
Can't fault their service at all, made changing my car and buying another easy and stress free. You feel you are looked after and not afraid to go back if needing help setting stuff up in the vehicle.
Mark S
Peugeot Van
A very good all round experience, No complaints, Very helpful firm. Would definitely recommend.
Phil V
Replacement car for business and personal use
Following a referral to Andy and the team at Purser and Luxford my new dream drive has been realised. A flawless, transparent and morever great deal! #Andy Howard thank you.
Caroline S
Thoughtful people giving a good expereince
Hugely helpful staff made our purchase a really enjoyable experience. The video helped us make a decision and, indeed, the time with them was about 30% to do with buying a car - and 70% them kindly allowing us to fix insurance amongst a wolf-pack of telephone sales people. Shame the insurance industry doesn't learn from this company. Do arrange day-insurance if you're pretty sure you will be buying the car - it'll save you a lot of time!
Christopher K
A hassle free and honest car buying experience.
The service from beginning to end was hassle free, relaxed and extremely efficient. It was a change after visiting many other showrooms beforehand to be left to view the car (which I did purchase) in peace without being bothered by pushy salesmen and to actually view a car that matches the images, video and description shown on the company's website. Would certainly recommend Purser and Luxford Car sales to anyone looking to buy a car and will certainly look them up again when I am next in need of a new car.
Dominic D
Good company to deal with!
Great service, so easy and courteous and even delivered the van free of charge, thanks very much.
Sarah S
Five Star Customer Service
Top class service all round on my recent vehicle purchase.
Ross A
Easy and hassle free
I must say that this is a very welcome garage. I had booked an appointment with Andy the day before I was to see the car. I traveled down and looked at the vehicle I was to see before going into the show room. Andy gave me a few minutes on my own to look round the vehicle. Which I appreciated very much. In my own opinion I do not like pushy car sales individuals. Andy is an honest and approachable guy and I can honestly say he looked after me while I was dealing with him and the dealership. I can honestly say I will be looking at his dealership when I am ready to change my car. Thanks again.
Emily M
Helpful and straightforward
Very easy to deal with and very happy with purchase
lewis H
Highly recommended
Salesman A was helpful and professional. Car was as described and in good order. I would highly recommend.
Matt C
First class service.
First class service from the outset. From initial phone call right the through to the superb coffee at the time of purchase. Highly recommended these guys.
Kelvin C
An excellent customer experience
Purser & luxford were friendly, helpful and nothing was too much trouble. It was a pleasure to buy a car from them & I would highly recommend them to anybody considering buying a car.
Amy H
Great sales service
Great service. Very helpful and not at all pushy.
Darren O
Recommended
Great service from viewing to buying. Recommended.
Stefan C
AMAZING SERVICE. (Very friendly staff)
I was looking for a first car, and we came accross Purser & Luxford, from the moment we walked in Andy really looked after us and made sure we knew what we were doing every step of the way. Considering i was a first time buyer, it was nice to be given advice and guidance through the stages. You can see they all genuinely care for their customers and are not just going after your money. I would HIGHLY recomend, and will be returning. THANKS ANDY!!
Lydia C
Buying a new car.
Purser and Luxford were fantastic and I am thrilled with my new car. Would highly recommend the services they offer!
Richard C
Excellent experience
Staff were very polite and professional and our overall experience at their dealership was very pleasant. Wouldn't hesitate but to recommend them.
Melanie W
A wholly positive experience
What a positive experience this was. I always expect when I'm changing my car that I'll get the hard sell on the car I've gone to see and that the much loved car I'm trading in will be pulled to pieces - this was far from the experience I had at Purser and Luxford. The salesman listened to why I was changing my car and told me where the new car would fit my needs whilst not pretending it was anything it wasn't. He looked at my trade in and was entirely positive about it, offering me the kind of trade in price I had hoped for. Both the initial visit and the pick up were totally straightforward - barista-quality coffee included in both visits! Despite being very sad to see my old car go I am delighted with my purchase, it entirely meets my needs. Definitely the most painless car purchase I've made.
Lorraine H
Nissan Juke Purchase.
Great service... very honest... did exactly what they said they would... and superb free coffee... thanks .. loving the Juke!!
Nuala K
Would recommend
Pleasure to deal with, excellent service. I would definitely recommend this dealership.
Hayley O
Great little garage, couldn't recommend enough
Great quality cars along with great service. Great to deal with, extremely knowledgeable and helpful when I was buying my new car
Michael W
Really good service having just arrived in the cou
I had just arrived in the uk. I found the service from Purser and Luxford to be outstanding and they went the extra mile thanks Guys!!
Jamie C
Excellent in all respects.
Good first impression as appearance of garage, and showroom were excellent. Had seen car on website, and was not disappointed. Most helpful and professional salesman.. Couldnt have been better. Most impressed.
Jodie G
brought a good car
so helpful couldn't of done more, finially found a honest, helpful, couldnt of done more, we a extermly happy
Mel C
Highly recommend
So helpful. Simple process. Our salesman was great and made it painless!
Simon R
Used car purchase
Friendly helpful sales staff sensible pricing and fair part exchange price overall a pleasure to do business with
Ian S
Great company
Great customer service from start to finish, would recommend!
Mark B
Buying of car
A great experience buying a car, very helpful and polite, very happy with this experience and would recommend this garage to anyone looking to purchase a car, nothing was too much trouble. Fantastic
Tor F
Excellent all round service
Purser and Luxford were brilliant throughout every stage of the process. They even picked me from the local train station. Couldn't recommend them enough
Daniel L
Maximum effort, great service
The salesman kept me up to date every step of the way, I like to be informed of exactly what's going on all the time so this communication was excellent. My situation is quite unique so I was very pleased with the service and effort provided.
Daniel L
Maximum effort, great service
The salesman kept me up to date every step of the way, I like to be informed of exactly what's going on all the time so this communication was excellent. My situation is quite unique so I was very pleased with the service and effort provided.
Paul G
A pleasure to do business with
Thorough, efficient and honest. The dealer was upfront throughout and promised to correct the minor faults and sort out any extras I had requested. He was true to his word.
Paul G
A pleasure to do business with
Thorough, efficient and honest. The dealer was upfront throughout and promised to correct the minor faults and sort out any extras I had requested. He was true to his word.
John B
I will recommend this garage to all my friends
The salesperson was a car buyers dream explained about the car and then left me to look around at my leisure, then approached me 10 minutes later to see if he could be of any assistance.a very pleasant and friendly person and done everything possible to make the sale easy
John B
I will recommend this garage to all my friends
The salesperson was a car buyers dream explained about the car and then left me to look around at my leisure, then approached me 10 minutes later to see if he could be of any assistance.a very pleasant and friendly person and done everything possible to make the sale easy
Julia F
Excellent service
Excellent service. Did not have the particular car I wanted but was able to acquire it within a few days. Within a week of requesting the car I now own it with full mot and tax. Really helpful, always goes above and beyond.
Christian B
Professional, helpful and honest.
I was pleasantly surprised when arriving at Purser and Luxford's showroom. After visiting several garages to find car parks full of neglected vehicles, it was immediately clear to me that purser and luxford were a much higher class! Lots of very well maintained vehicles and very knowledgeable and professional staff. The process of purchasing my car was great for start to finish, the sales person was very informative but not pushy. A years MOT and a Warranty were arranged at no additional cost. An all round great experience.
Sam C
Excellent Car garge
Excellent experience. Great selection of cars at good prices, brilliant customer service and very knowledgable and highly recommended staff
Brian H
purchase of honda jazz
excellent service from Andy the salesman and the rest of the team i thank them all
Neal L
Pleasure to deal with...
The team at Purser & Luxford made the whole experience of buying my car a pleasurable one. They were of course professional and easy to deal with, but equally importantly they listened to our needs and were really patient and helpful. There are many in the motor trade that have questionable reputations based on unpleasant experiences, but you will NOT get that treatment here, and I hope that I can use their services again in the future.
Neal L
A refreshingly honest and friendly garage.
Very good service. Excellent friendly staff. We have bought one car from them and sold one on sale or return. Good experience on both occasions . I'd definately use them again
Glynn M
Returning Customer to Purser and Luxford
I am a returning customer to Purser and Luxford, I brought my Jaguar 4 month ago and need to upgrade the wife's car. I found the sales staff very helpful and knowledgeable about the cars, which helped a lot.
Ian W
Merc SLK 280
Very pleasant and efficient to do business with. They were very helpful, and with a no fuss, pragmatic but relaxed style it made buying easy.
Julie B
Very Happy customer
Very happy with my purchase from Purser & Luxford recently. Staff are extremely helpful & made the whole process very clear, simple & hassle free. Would recommend
Leigh H
Easy car buying experience
Recently purchased a Mercedes from Andy. Found him professional and friendly throughout nothing was too much trouble. Great guy to deal with would recommend him to anyone.
Adam R
Fantastic service, great value
A truly personal service - very friendly and helpful, provided all the information needed. Could not have been better.
Lee C
Excellent, friendly service
Excellent service, very friendly and knowledgeable. Great choice of cars. Everything was as described, made buying my car really easy. I would definitely use them again.
Fran C
Honest, friendly service
Great service. Friendly and helpful. Would recommend
Gavin B
Highly recommended 10/10
Great, friendly service. Vehicle was exactly as described and priced well. Finance was arranged with ease and everything was explained well. Top marks 10/10
Maureen H
Excellent service brilliant aftercare
Excellent service car sales man was very patient with us . We told him what we required what we wanted to use the car for . He showed us 4 vehicles and we test drove two . Nothing was too much trouble for him . He rang us with updates and dealt with things quickly and efficiently .
Nick R
Honest and kind service. Taken seriously. Grateful
Straightforward and forthright salesman, Salesman I dealt with made me feel secure and happy with the sale. Included warranty for peace of mind was a big deal breaker and seems to be standard from them. Car was exactly as described, and unprompted, he pointed out the work that they were going to undertake to bring the car up to scratch a little more. Clearly they're interested in selling a car the customer will still be happy with many miles down the road, not just trying to polish up and turn over cars for a quick profit. Really, really happy with the overall experience, especially as it was my first purchase of a sports car, as a relatively young gent, having not been taken at all seriously elsewhere.
Rachel C
Totally excellent in every way.
Excellent service and assistance in purchasing my car. Staff couldn't be more friendly and answered all questions I had. Never had such a smooth purchase experience. Totally recommend them.
Keith L
Easy Purcahse of a Merc ML350
Quick, efficient and painless. Sourced and sorted the extra items I wanted added to the car. Answered all my questions about the history of the car and was honest about the running costs.
Tom W
Great customer care
Easy to deal with. Couldn't help enough to get car delivered. Car was cleaned with great care and attention
John P
Absouletly BRILLIANT.
Could not have been looked after any better. Dealer did everything he said and more. No frills just good old fashioned honest dealing just they way it should be. Got a much better deal than offered to me by dealer where I originally bought car (wont be going back there in a hurry). Purser and Luxford with Andy Howard are the dealers I would highly recommend.
Stephen B
Pleasure to do business with
Great people to do business with , key attribute is no pressure to make the sale. They allowed as much time as needed to assess the car and whether it was suitable for us. I was also able to make any inspection with the car in the workshop. Also corrected issues anc followed up on whether we were happy Altogether a great experience
Andrew P
A pleasant car buying experience
Andy was very professional and easy to deal with. No pressure or hard selling, just honest advice and great information about cars. Excellent service from start to finish.
Sharon L
Excellent
Excellent friendly service. I would highly recommend.
Steve R
second hand car purchase
Very easy buying experience. Knowledgeable, helpful and friendly service.
Jacqui W
Thank you !
My Daughter bought her first car from Purser & Luxford Car Sales, we were delighted with the friendly, helpful service and advice given by Andy, Fred and the team - made this 'big life event' more enjoyable for my Daughter and our family!
Shirley C
Would certainly always go back to them
Having brought my car from purser and Luxford I found the salesman Andy to be very helpful ,nothing too much trouble , Very professional My husband has also brought his car from this dealership dealt with by the same salesman Andy And we both say we would recommend to everyone And the after sales service is highly recommend as well Mrs Shirley chapman
Steve E
Speedy,efficient, proffesional service.
Needed to replace an existing car. Spoke to Andy Howard of Purser and Luxford, who I have known for many years, and have always been treated very well. Purchasing at least 7 cars from him, over a long period of time A suitable replacement car was found, sourced and delivered to me fully serviced and new MOT cert within 6 working days. Would recommend Purser & Luxford - as I have to a number of personal friends
Tina P
Easy Car purchase experience.
Recently purchased a used car from this company, excellent service. Not at all pressurised. Very pleased with the car that was purchased. Would definitely use them again. Good value for money.
Ellie M
Efficient, helpful and friendly
Andy had brilliant sales service! Would defintely recommend coming here! Straight forward and hassle free sale, didn't push me to buy the car!
Yunpeng C
no doubt, 5 stars
Very reliable place to find your cars. Andy is a very honest and warm hearted person, his explanation to the car are quite clear to me. Much appreciate about the after-sales service. I will recommend you to be here.
Stephen G
Worth the journey from London
Excellent service throughout. We travelled from London to buy our car from Purser & Luxford, and would definitely consider making the trip again when we are next in the market for a car.
Pete G
A Very Happy Customer
The service I received whilst buying my car was perfect. I didn't feel pressured to buy and Andy was very helpful and honest. I am very happy with the car I bought and will happily recommend Purser & Luxford to my family and friends. I really couldn't have asked for more. Thank you.
Peter F
Another good experience thanks to Andy
The place to go for good service.
Caroline A
Excellent service, very happy customer
I felt I was in very trustworthy hands with Andy from Purser and Luxford, there was no hard sell whatsoever and I was extremely happy with the service I received from him. They had my new car serviced and MOT'd within a week and even taxed it for me before I left which was really helpful. Thoroughly recommend this professional but friendly and honest business. Thank you!
Rosemary D
Fantastic service
I have recently purchased a Citroen car from Purser and Luxford, and the service, attention to detail, courtesy and genuine friendliness of the staff helped me to see that this dealership has something special, I will certainly be a regular customer.
Tim S
Nice way to buy a car.
Absolutely fabulous. Very helpful without being too over friendly and not pushy. Quite happy for me to take my time looking around the car, took it out for a test drive - all very good. The sales room is also out of town so there no problem parking.